pioneer new workplace principles and ways of working, which will be implementated nationally
understanding of the ‘New Ways Of Working’ increased from 50% to
94%
positive sentiment towards the ‘New Ways Of Working’ increased from 42% to
71%
Establishing a “new normal”, pioneering new ways of working, and building enthusiasm and positivity in the client’s team.
the opportunity
Puzzle was engaged to provide change management support to a Federal Government department, while they relocated 160 employees to a ‘six star’ green building complex, at one of the most exciting urban renewal projects in the world today.
The program was an opportunity to pioneer new workplace principles and ways of working, which would be implemented nationally. The move was a catalyst for cultural transformation and an opportunity to consider unique business and operational requirements, including:
-
An increasing focus on involving clients, partners and colleagues in the co-design and delivery of solutions, activity which isn’t supported in the current environment
-
A need for greater flexibility, to support growth and new agile, collaborative ways of working
-
A space with the accessibility, functionality and presentation, critical for its engagement with clients, partners and international visitors
-
Proximity to clients, partners and innovation precincts
-
Reducing the size of its footprint
-
A space which supports the departments' strong emphasis on attracting high quality, talented people, and the location and amenities which reflect their global brand
our change approach
A comprehensive change process was employed, including building an evidence baseline, developing workplace principles and then deploying an engaging & innovative change program.
Puzzle worked in partnership with the project and communication teams to deliver the following:
-
Developed an evidence baseline consisting of; workplace survey, leader interviews, observation study and storage audit
-
Co-design sessions with senior leaders to understand workstyles and spaces & settings required to support work tasks
-
Provided ‘critical friend review’ to ensure designs aligned with evidence baseline
-
Facilitated the development of a new set of workplace principles which will be pioneered in Sydney and implemented across all Australian markets
-
Developed the program narrative which tangibly demonstrated how the new workplace responded to employee insights and needs
-
Developed and delivered a design pop-up showcasing new furniture selections and technology, allowing people to experiment with the new settings pre-move
-
Designed and delivered leader and team workshops to support people’s transition to new ways of working
-
Facilitated employee co-design of behavioural etiquette for sharing spaces and reinforcing new ways of working
-
Provided day one support including managing the transition operations centre
-
Facilitated employee feedback following the move, to understand employee sentiment and identify ‘quick wins’ for improvement
-
Developed a creative and fun ‘nudge campaign’ to remind people of the new ways of working
the results
Through the implementation of a baseline survey and a post engagement survey, a clear picture of the effectiveness of the workshops and overall change program could be established. This highlighted the following:
-
Understanding of the ‘New Ways Of Working’ increased from 50% to 94%, an increase of 44 points
-
Positive sentiment towards the ‘New Ways Of Working’ increased from 42% to 71%
-
Overall, staff were positive and felt prepared for the transition to new ways of working as a result of the engagement
-
With a critical mass of over 70% positivity, the success of the project from a people perspective was assured
-
Creative nudge campaigns ensured the new ways of working became embedded and established the ‘new normal’ effectively
"I am really grateful for your experience, patience and advice in the lead up to and throughout the project. Thank you for your calming approach and warm sense of humour throughout the workshops and particularly on Day 1 which was intense and I’m so glad to have had you with us. Thank you for being accessible and working with me to get those workplace principles developed, you made it seem so easy."
About the New Ways Of Working, I feel mostly...
Pre Workshop
Post Workshop
42%
71%
positive
1%
1%
negative
57%
28%
neutral
blueprint
change
transition
leading financial institution - paperlite
Establishing a “new normal”, pioneering new ways of working, and building enthusiasm and positivity in the client’s team.
local
government
The transformation of 6,195 square metres of council offices into an innovative, collaborative, flexible workplace.
public
hospital
No time to waste! Plan and relocate 900 health staff between 15 buildings and across 7 sites within 3 months!
emergency
services
Puzzle were entrusted to manage the complex transition of a critical emergency services operation centre housing 600 staff.
federal government department #1
Using an evidence-based approach to test and refine a novel real estate strategy…the introduction of satellite Hubs.
state
government
We love a challenge...co-locate 2,800 staff from 10 sites (five departmental divisions and 10 agencies) to a new building...during a global pandemic.
financial institution FWOW
Navigating a path towards a ‘new normal’, leveraging the lessons from the remote working experience and defining future ways of working.
global law
firm
From negative to positive...how a change management program assisted to shift staff sentiment during a move to agile working.
federal government department #2
Deploying new technology with a user-centred approach to drive high levels of engagement and adoption.
global comms
group
Leveraging a co-location project to re-define culture and drive improved agility, collaboration and flexibility.
national
broadcaster
The show must go on! Relocating three broadcast studios and 645 staff in an incredibly tight window between the evening newscast and the following days’ morning show.
leading financial
institution
Using data and evidence as a basis to drive “right-sizing” in CRE decision making.
federal government department #3
Establishing a “new normal”, pioneering new ways of working, and building enthusiasm and positivity in the client’s team.