culture
to be more innovative, more collaborative and more connected
transform the
pulse
check revealed a
20 point increase in workplace satisfaction
a six-week
The transformation of 6,195 square metres of council offices into an innovative, collaborative, flexible workplace.
the opportunity
Puzzle partnered with this local council for three years and provided workplace strategy, change and communication support to help them:
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Make better use of the space to support the council’s growth forecast
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Transform the culture to be more innovative, more collaborative and more connected
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Deliver a better employee experience and an enhanced service to the community The foundation of the program was the intersection of Place, People, Technology and Process
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Use the power of place to be more collaborative, innovative and connected
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Ensure people had the capability and confidence to work differently in the new spaces
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Implement technology solutions to enable people to be more flexible, collaborative, mobile and paper-lite
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Improve processes to be more efficient
our approach
Engagement with this Council was a great example of Puzzle’s partnership approach with clients, to build internal capability and deliver lasting benefits to the organisation. In this instance:
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Developing rich insights through surveys, interviews, observations, focus groups and auditing. This provided an intelligence baseline and the ability to deliver bespoke solutions for the organisation
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Co-design, engagement, innovative communication – and an underlying principle of not doing the change “to” people, rather building it with people
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Authentic experimentation – prototyping, piloting, learning what worked and what didn’t
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Ongoing evaluation – testing, retesting, refining.
Key focus areas included:
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Developed evidence baseline and aspirational brief
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Facilitated staff co-design sessions to ‘imagine the possibilities’ for the future workplace, enhancing insights and engaging people in the design process
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Prototyping sessions, to understand people’s preferred work settings
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Helped design, set up and induct people into the pilot space. Six groups of 20 people worked in the pilot space for six-week periods. Focus groups, surveys and observations of the pilot space and participants were fed into the design process
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Design expos and staff drop-in sessions to explore final designs
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Team and leader workshops to induct people into the new space and help people transition to a flexible environment
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Facilitated the development of behavioural principles for sharing the new space
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Developed communication materials to help people move during the decant/recant process, whilst the building was transformed
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Post move pulse surveys and focus groups examining workplace satisfaction and opportunities for continuous improvement
the results
The comprehensive change plan implemented resulted in immediate and overwhelmingly positive feedback.
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A post-project pulse check revealed a 20 point increase in workplace satisfaction
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Almost 70% of employees were already embracing flexible work practice
Workplace satisfaction
56%
76%
pre project
post project
blueprint
change
transition
leading financial institution - paperlite
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local
government
The transformation of 6,195 square metres of council offices into an innovative, collaborative, flexible workplace.
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hospital
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services
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firm
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group
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leading financial
institution
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federal government department #3
Establishing a “new normal”, pioneering new ways of working, and building enthusiasm and positivity in the client’s team.