the need to
manage change
Humans have an innate resistance to change. Prosci found that 94% of employees experience stress during organisational change, and 75% report a decrease in productivity.​
Employees are becoming increasingly resistant to change and people’s ability to cope with change has halved compared to pre-pandemic levels according to Gartner research.
The 2016 Gartner Workforce Change Survey showed 74% of employees were willing to change work behaviours to support organisational change. That number dropped to 38% in 2022.
A post-covid Prosci study showed that 73% of change management professionals reported their organisation had disruptive changes that neared, was at, or exceeded their organisation’s capacity to absorb them.
Change management applies strategies and processes with a people-centric view, designed to build engagement and minimise resistance. Change management involves methods that prepare, equip, and support individuals to successfully move from the current state to a desired future state to drive organisational success and outcomes.
94%
of employees experience stress during organisational change
75%
report a decrease in productivity
1 Gartner (2022). What will HR focus on in 2023? https://www.gartner.com.au/en/articles/what-will-hr-focus-on-in-2023
2 Gartner (2020). How to Reduce the Risk of Employee Change Fatigue. https://www.gartner.com/smarterwithgartner/how-to-reduce-the-riskof-employee-change-fatigue
3 Prosci (2024). How to Recognize Change Fatigue in Your People. https://www.prosci.com/blog/how-to-recognize-change-fatigue-inyour-people
capturing the
wins of change
deliver in full, on time
In a 2023 global study by Prosci, 88% of organisations with excellent change management practices met or exceeded project objectives, while only 13% with poor change management met or exceeded objectives. Additionally, a project with excellent change management is five times more likely to stay on or ahead of schedule than a project with poor change management.
build it + they will come
Really? You can design the best spaces, enable them with the greatest technology, but we also need to support the people and teams with a robust change program to ensure new environment is used as intended.
resilience building
Well managed change leads to a higher tolerance for future change, creating a more resilient and adaptable organisation. Conversely, poorly managed change programs can lead to dis-engagement, a closed mindset, and staff reluctance to embrace future change.
culture uplift
Morale, engagement, productivity, and staff retention are all positively affected by good change management.
long lasting change
Post-occupancy support ensures new practices are embedded, and the benefits of the change programme are realised for the long term.
the puzzle
advantage
passionate people
We are a team of passionate people with decades of experience, and we love to share our knowledge. Our team is uniquely cross-functional, with expertise in; behavioural science | data analysis | certified change practitioners | qualified communicators | graphic designers | project managers and facilitators.
tailored solution
We don’t do copy-paste, or follow the bouncing ball. We understand every organisation is different, and tailor solutions accordingly. Our approach can provide light or intensive support depending on factors such as project complexity | change readiness | internal capability | budget and scale.
comms cut-through
Puzzle are expert at building the cadence, content, and context of comms to achieve maximum impact.
big + small
We are big enough to deliver change management programmes for Australia’s largest organisations, and small enough to remain agile and responsive.
we know what works
We are across the latest developments in the workplace and have seen how they have been addressed | rolled out across hundreds of private and public sector organisations. Through this lens we can quickly identify the best approach for your project.
art…meet science
Our intuition, combined with our passion for an evidence baseline is core to our approach. Through this lens we work with organisations to peel back the layers of how they work now, and how they want to work in the future.
happy clients
Over 80% of our business comes from repeat business, a direct endorsement of the value we add to our clients' change management programmes.
driven by research
Puzzle is driven by knowledge. Our team consumes research and stay abreast of the latest developments in workplace so we can apply a deep understanding to our client’s projects.
Your unique
workplace challenge
Change to
work culture |
work practices
New technology roll out
Navigating mergers + acquisitions
Implementation of wellness programmes
New work
settings or
spaces
Physical relocation
Redesign |
fit out of the current space
our proven
process
Engagement + training of change champions
Communications Plan
Change Plan
Understanding organisational goals + formulating a tailored strategy to bring staff on the journey
Support leadership to lead the change program
Manage tone + cadence of communications targeted to project
Working with the squeaky wheel to understand + address the challenge
Hands on engagement with the people impacted by the change
To chat to one of our change experts about how we can help you, email us or phone 1300 478 995
